We are writing to thank you and your workers for doing a fine job on resurfacing and retiling our pool. Every man on your crew is a very fine professional master of his trade. Their work was of the highest quality, plus very need and clean.
We have been using the pool for the past two weeks, and are enjoying the way it looks and works. -Thank You.
Stan & Winnie J
Maintenance & Water
Our success to our custom pool designs can be measured by the growth of our company. Throughout the 30 years we have been in business, we have steadily grown and it has been mostly through client referrals. We treat your project as though it were for one of our own backyards.
I would like to express my sincere appreciation to you for hiring employees who are genuinely concerned with each project your company undertakes.
Marcella, in the office, was always available when I called with questions. She always seemed to be completely aware of what I was talking about on my project and saw to it that everything flowed smoothly. She was quick to act on anything that required action.
Her skill and scheduling it work phase and making sure materials were on the site was a definite asset to the successful completion of my beautiful backyard.
My thanks to you and to Marcella!
This letter is long overdue. The work done by you and your company throughout this long project has been excellent. Prior to us contracting with you we interviewed tour other companies. We were impressed with your prices and especially your punctuality and enthusiasm. We had some experience with contractors in the past. It’s always a tense time of having to constantly cover yourself against a breakdown in contractor/owner relations. I am so pleased to write this letter. Not only was there no breakdown in our relationship, I now count you as one of my friends.
Your attitude of "it I’m not pleased ...then you’re not pleased”, was consistent throughout the entire proiect. Even though we had to tear out some rather expensive work and redo it, I never once detected any unwillingness on your part. If this were not enough, I had to call you back almost two months after you had completed the project to repair a detective valve. Once again, you sent your plumber without hesitation, proving that you stand behind your work.
I wish you great success in your business although I'm sure that no matter what you choose to do, your attitude will take you far.
Bill and Susan W
To Whom It May Concern:
We had our pool built from start to ﬁnish with Pool Concepts. They have built a remarkable beautiful pool and spa with rock formation. Neighbors and friends have comented and continue to comment on how beautifully detailed the pool is.
Thank you, Pool Concepts for a beautiful pool. Thank you Barbara for all of your help in the details.
Mary and Alvin M Anaheim Hills, California
Just a note to tell you how pleased we are with the pool. We will enjoy it for
years to come.
We want to commend you and your staff and crew in keeping the communication going, for an excellent job on the pool, keeping the 'mess' to a minimum, and for the cleanup when the job was finished.
Enclosed are some bookmarks we made for you to pass around, just a small token of our appreciation.
Thanks again fora job well done. It was a pleasure working with you and you crew.
Larry and Veronica T
We just wanted thank everyone at Pool Concepts for a great job. We have many friends with pools that have redone them. Only to hear the nightmare stories. They would start the job and not show up for weeks. They wouldn’t be able to get ahold of anybody. Then when the job was ﬁnally complete, they would have to them back for repairs. We are so glad to say our experience was just the opposite.
From the time Gerry gave us the estimate to Jim to sign the contracts. Jim and I talked about my having to work nights in about a week and a half. That l would be sleeping during the day, thus my concerns of the guys working on the pool.
Jokingly ( l thought) Jim said maybe they would be done. This was no joke. Pool concepts had it completely done days before 1 had to work nights.
Barbara was great. She let me know in advance whenever the guys were going to be here. I called Pool Concepts with a question, and someone couldn't answer it at that time. I was called back with an answer that same day,
The guys that did the pool did a great job and Very professional. The pool looks great and we are going to enjoy it for a long time.
We would recommend Pool Concepts to anyone thinking of having pool work done. Thanks again to everyone.
Jerry Walker and Jan Walker
Swimming Pool & Spa
Repair and Refurbishment
You will work one-on-one with our expert pool designer. Our designer will learn about your vision, your backyard space, your budget, and your timeline. Then we will create a unique plan to make your dream a reality.
Dear Pool Concepts of California:
I wish to express my appreciation for the very ﬁne job your company did on my complete back yard renovation, including electric, gas, water, over 2,000 s.f. of pavers, swimming pool coping, tile, and fiberglass, drainage from the back yard to the street, new electric panel upgrade, and lighting.
Once the project began, you stayed with it and adhered to schedule, but was patient in the time it took me to make material decisions about the project. Your crews left the property neatly when they left each day, and every representative of Pool Concepts was eager to ensure that everything was done to my satisfaction at every phase. You included accessory items that I would not have even thought of.
My special thanks to Greg, the Project Specialist who made me feel very conﬁdent that I would get a terrific-looking back yard and that I was signing a contract with a company who stood behind every phase of the project, and to Jim, who did a great job in the design. Juan and Israel did exceptional work on the job, as well as Marcella in the office, who was quick to act on anything that required action. Her skill in scheduling each work phase, and making sure materials were on site, was a deﬁnite asset to the successful completion.
I truly have a backyard “wonderland” which I am proud of, and will enjoy for many years to come.
My thanks to you all at Pool Concepts!
Sharon K. C